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RULES FOR RETURNING GOODS AND PAYMENTS, ACCEPTED METHODS OF PAYMENT, TERMS OF PROVIDING SERVICES

The Fakoshima Perfumes store invites individuals to conclude an agreement on the terms of an offer.

  1. Subject of the contract: sale of goods through the site. Product descriptions, prices and payment methods are available in the product descriptions.
  2. The contract is considered concluded from the moment the buyer pays for the order.
  3. We ship within 2 days of placing your order. The goods are delivered by courier service to the specified address and handed over to the recipient.
  4. If you want to cancel the order, you have the right to do so before it is delivered to you by the courier. You can cancel an order on the website by calling: +7 (905) 550 30 91 or by sending an email to: info@fakoshimaperfumes.com. In the letter, indicate: the number and date of the order, contact phone number, first and last name.
  5. If you want to return a defective product, attach a photo with a good visible defect to the letter. Our employee will contact you within 24 hours. If these conditions are met, we will refund or replace the product within 3 business days.
  6. In the event of complaints, a pre-trial dispute resolution procedure is mandatory. Send us an email to info@fakoshimaperfumes.com. We will review the claim and respond to you within 3 business days.
  7. If an agreement fails, the disputes are referred to the Moscow Arbitration Court.
  8. Покупатель согласен предоставить продавцу следующие персональные данные:
    • name;
    • contact phone number;
    • E-mail address;
    • delivery address
  1. Customer data is used to pay for the order, inform the customer and carry out delivery.
  2. When paying with a bank card, the client is directed to the Yandex.Kassa payment service, which is responsible for processing and safeguarding the client's bank card data.
  3. The store has the right to change the offer at its own discretion. Changes come into effect from the moment of publication on the website fakoshimaperfumes.com
    Our contacts
    +7 (905) 550 30 91
    info@fakoshimaperfumes.com
    * By clicking on the button, you consent to the processing of personal data and agree to the privacy policy.